The Process management team has a leading role in evolving a process control system for ELTE Libary Service (EKSZ). The success and efficiency of the organization depend on its internal processes, as the services are closely connected, and often have processes complementary or built on one another. To satisfy all users' needs and expectations at a high level, we would like to pay special attention to local services. Providing the proper services can be reached by preventing errors, and improving the processes regularly.

The processes of EKSZ are described according to the quality management manual, by the process management fill guide. The members of the team make decisions about applying the process management in theory and practice. They also have an active role in defining their units main processes, and evolving the documentation systems contributing to the library operation based on PDCA.

Source/author of illustration: